Health and Safety Protocols

Current as At: 1 December 2021
Subject to change as the situation evolves. Please refer to our Covid-19 Protection Framework for Vaccine Passport requirements.

Face Coverings:

As mandated by the New Zealand Government,

• All screens and touchpoints to be sanitised regularly
• Hand sanitiser will be at the reception desk for guests to use
• There will be minimal touch/contact between staff and guests

Check-in process:

• We are operating a self-check in service
• There will be minimal touch/contact between staff and guests
• Should guests wish to speak to reception they are welcome to phone 

Check-out process:

• Guests are to leave their room key in the dropbox by our reception
• Guests will be emailed receipts/invoices rather than be provided a printed copy

Personal Protective Equipment (PPE):

• Staff are encouraged to wear a mask when they are unable to maintain physical distancing requirements. There is a safe disposal method for all used PPE and wipes
• All staff are trained on new risks and hazards
• Guests are encouraged to wear masks/face coverings whilst in public areas of the complex.

General:

• We will continue to follow the NZ Governments' 1 metre standard distancing rules where possible.
• Hotels will continue to sanitise public spaces on a regular basis, including reception areas, and stairwells
• Our staff are here to ensure your safety
• If at any stage you have any questions or queries, please do not hesitate to reach out to a our team.